Warranty arranged: STO Guarantee
In order to comply with the statutory guarantee Unplugged Outdoor (UO) uses STO Garant, a guarantee scheme recognized by the Authority Consumer and Market (ACM). You can check this via the STO Garant participant page (www.sto-garant.nl/deelnemers). All information about STO Garant can be found at www.sto-garant.nl.
With every UO (travel) offer on this website, you will read whether the STO Garant warranty applies. In the guarantee scheme you can read what the guarantee entails and what conditions apply. You can find this guarantee scheme on the STO Garant website (www.sto-garant.nl/downloads).
The operation
If the STO Garant guarantee applies to your booking, you do not pay the travel sum to UO, but to the third-party account of Stichting Derdengelden Certo Escrow, a payment service provider registered with De Nederlandsche Bank (DNB) and the Authority for the Financial Markets (AFM). This foundation guarantees your travel sum until after the end of your booking. The day after the end, the travel sum is released to UO. Should UO fall into financial insolvency before the end of your booking, STO Garant will carry out the guarantee. In the guarantee scheme you can read how you can claim it in that case.
A guarantee in place: STO Garant
In order to meet its statutory obligation to provide a guarantee, Unplugged Outdoor (UO) uses STO Garant, a guarantee scheme recognized by the Netherlands Authority for Consumers and Markets (ACM). You can check that this is the case by visiting STO Garant's website and verifying that the organization is listed as a participant (www.sto-garant.nl/en/members). You can find all information relating to STO Garant at www.sto-garant.nl/en.
Whether STO Garant's guarantee applies to a particular (travel) offer made by UO is specified for that offer. The Guarantee Scheme specifies what the guarantee covers and which conditions apply. You can find the Guarantee Scheme on STO Garant's website (www.stogarant.nl/en/downloads).
How it works
If STO Garant's guarantee applies to your booking, you do not pay the booking amount to UO but instead into the escrow account belonging to Stichting Derdengelden Certo Escrow, a payment services provider registered with De Nederlandsche Bank (DNB) and the Dutch Authority for the Financial Markets (AFM). This trust account holds your payment in reserve until the trip booked has come to an end. The booking amount is then released to UO on the day after your trip ends. If UO should become financially insolvent before the end of your trip, STO Garant will implement the guarantee. The Guarantee Scheme details how you can make a claim under the guarantee in such cases.
Unplugged Outdoor
Boterbloemstraat 28
4841 LM Prinsenbeek
Basecamp spot in the forest & in the mountains
Phone number
+31 (0)6 164 476 33
KvK no. 85131709
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